Information We Collect
When you contact us or book a service, we collect the details you share with us. This includes your name, phone number, email address, and the service address where we'll be working.
We also collect information automatically when you browse our website. This includes your IP address, browser type, pages you visit, and how long you spend on each page. We use this to understand how people find and use our site.
How We Use Information
We use your contact details to schedule your drain cleaning, send you appointment reminders, and follow up after the job. If you call us, we may use your phone number to text or call you back about your service.
We also use website data to improve our online experience and make sure our services reach the right people in Salisbury and the surrounding areas. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies to remember your preferences and to help us understand how visitors move through our pages. Cookies are small files stored on your device that make the site work better for you.
You can turn off cookies in your browser settings at any time. If you do, some parts of our website may not work as smoothly, but you can still contact us by phone.
Analytics and Third-Party Tools
We use tools like Google Analytics to see how many people visit our site, which pages they view, and where they come from. These tools collect anonymous data and do not identify you personally.
We may also use third-party services for scheduling, payment processing, or customer reviews. These providers have their own privacy policies, and we encourage you to review them if you use their services.
Data Sharing and Disclosure
We share your information only when it's necessary to complete your service. For example, we may share your address with our technicians so they can find your home or business.
We may also share information if required by law, such as in response to a court order or to protect the safety of our team and customers. We never sell or rent your personal information to marketers.
Data Retention
We keep your contact and service records for as long as needed to provide our services and meet legal requirements. This usually means a few years after your last appointment.
When we no longer need your information, we securely delete or anonymize it so it can't be linked back to you.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using secure servers and limiting who on our team can see your data.
No method of transmission over the internet is 100% secure, but we work hard to keep your information safe and review our practices regularly.
User Rights
You have the right to ask us what personal information we have about you and to request a copy. You can also ask us to correct or delete your information, unless we're required to keep it for legal reasons.
To make a request, just call or email us using the contact details below. We'll respond as quickly as we can and help you however we can.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us their information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page with a new effective date.
We encourage you to check back occasionally so you always know how we're protecting your information.